Freshdesk is an excellent customer service software that can be easily integrated with WordPress. To add Freshdesk to your WordPress site, follow these steps:
1. Install the Freshdesk plugin.
2. Activate the plugin.
3. On the Freshdesk settings screen, enter your site’s WordPress domain name in the “Domain” text field.
4. In the “Freshdesk API Key” text field, enter your Freshdesk API key.
5. Click the “Save” button.
6. Click the “Activate” button.
7. In the “Freshdesk” menu item, click the “Settings” button.
8. In the “Freshdesk Settings” screen, click the “Integrations” tab.
9. In the “Freshdesk Integration” screen, click the “Add New” button.
10. In the “Add New Integration” screen, enter the following information:
a. Name: Freshdesk
b. URL: https://your-WordPress-site.com/freshdesk
c. Description: Add Freshdesk to your WordPress site
d. Click the “Add” button.
11. In the “Freshdesk Integration” screen, click the “Activate” button.
12.
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14. In the “Freshdesk Integration” screen, click the “Test” button.
15. In the “Freshdesk Integration Test” screen, enter the following information:
a. Name: Test
b. Description: Test Freshdesk integration
c. Click the “Submit” button.
16. In the “Freshdesk Integration Test” screen, you should see a message that says “Freshdesk is working.”
17. Congratulations! Your Freshdesk integration is now working.
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